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Tuesday, January 21, 2014

article from GoVerticalUSA arrived defective

I ordered the following article from GoVerticalUSA via their eBay store "jbaran33":

The portable crank tower was delivered today and I am deeply disappointed as I paid $500 for an article which is clearly defective, structural integrity is clearly breached. It was advertised as "IN NICE USED CONDITION", which it obviously is not, two of the 4 stability arms are bent/ broken and thus dangerous.

I initiated eBay complaint. Seller answered in under 12 hours, stating that damage must have occurred in transport. They stated that they will submit claim under the FedEx transport insurance.

I will keep you posted.

1 comment:

  1. That's really disappointing Marcus :(((((. Let us know how you get on ... I once had a dispute about an item description and used the Ebay complaints proceedure. It was sorted out very quickly and without animosity, there had been a mistake made nd I was duly sent another item and told to keep or give away the
    redundant one. Let us know how you get on. Lucy M6ECG